About the Men’s Referral Service

Men’s Referral Service (call 1300 766 491)

The Men’s Referral Service is a men’s family violence telephone counselling, information and referral service and the central point of contact for men taking responsibility for their violent behaviour. We also provide support and referrals for women and men seeking information on behalf of their male partners, friends or family members, and workers in a range of agencies seeking assistance for their clients who are men.

The MRS is available in all states and territories of Australia.

The Men’s Referral Service is for:

  • Men who are using controlling behaviour towards a partner or family member
  • Women seeking information about men’s use of family violence
  • Friends, family or colleagues of people who may be using or experiencing family violence
  • Professionals wishing to support a client who is using or experiencing family violence

Speaking with men using violence in NSW

As of January 2019 the Men’s Referral Service run by No to Violence will receive referrals from the New South Wales Police Force to speak with men involved or implicated in a domestic and family violence incident in NSW.

Who is the ARP for and how does it work?

The ARP is for men who have been involved in or implicated in a domestic and family violence incident in NSW.

The ARP is an automatic process whereby men’s family violence telephone counsellors make calls to men who have used or are using family violence. Men can opt-out of the call at any time.

The outcome of this new process is to connect men who have used or are using family violence with local support programs, such as a Men’s Behaviour Change Program.

How is the ARP able to transfer personal information without a person’s consent?

In NSW the legislation that governs personal information and health information is the Privacy and Personal Information Protection Act 1998 (PIPP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act). The PIPP Act and HRIP Act are supported by Information Protection Principles (IPPs) and Health Privacy Principles (HPPs) respectively. These principles regulate how personal and health information should be used and protected.

A Privacy Code is a legal instrument that allows a public sector agency or organisation to make changes to the provisions of IPPs and HPPs. A Privacy Code and a Health Privacy Code have been approved to support implementation of the ARP. The ARP Privacy Codes allow participating agencies to disclose personal and health information of POIs, victims and third parties to the CSP without their consent for the purpose of providing the ARP.

The Privacy Codes modify the NSW privacy laws but this modification is limited to the extent necessary to enable information to be transferred to specific entities and for specific purposes.

Who is responsible for delivering the ARP?

This service is provided by No to Violence on behalf of the NSW Department of Family and Community Services.

How are victims and survivors of DFV supported?

Safer Pathway is the NSW Government’s coordinated approach to supporting domestic and family violence victims and their children. It involves a streamlined and integrated approach to safety, assessment, referral and service coordination of domestic and family violence victims in NSW.

The Automatic Referral Pathway has been designed to complement the Safer Pathway approach. Further information on the NSW Government’s response to domestic and family violence, and support for victims, can be found at at the Family and Community Services website here.

Find more information on the ARP here.