NTV | Your Rights and Responsibilities

No to Violence (NTV) is committed to provide quality services.

Everyone has the right to be treated with dignity and respect, regardless of race, ethnicity, national origin, socio-economic status, religion, gender identity, sexual orientation, intersex status, relationship style, age or abilities.

As a client of NTV, you have the right to:

Information

receive information in a way that you can understand
have access to an appropriately trained interpreter upon request
receive sufficient and accurate information about the services provided by NTV, including the support you can expect to receive
receive formal information regarding your involvement with the service through the relevant legislated information-sharing processes

Services

be listened to
receive services in a safe professional, courteous and caring manner
receive a high quality service from appropriately trained and experienced staff
access services fairly and without discrimination or unnecessary barriers

Privacy

receive an explanation about what happens to your personal information
have your personal information treated confidentially (with some exceptions as required by law)
have access to and correct your personal information upon request

Feedback and Complaints

give feedback about the service received
make a complaint about anything that concerns you about our service
expect that any complaint will be responded to in a respectful and timely manner

Cultural Rights

enjoy your culture, religion and language in community with others
have your cultural rights recognised and respected, including, for Aboriginal and Torres Strait Islander peoples, the right to maintain and strengthen identity, culture, kinship ties, and connection to Country

As a client of NTV, it is your responsibility to:

treat our staff with courtesy and respect
let staff know if you do not understand any advice or information given to you
provide accurate and honest information to assist NTV staff in providing you with the best possible service
respect the privacy of our staff and other clients by not recording or sharing interactions or material obtained during contact with NTV